Concurrent Session V - PROFESSIONAL DEVELOPMENT WORKSHOP: EFFECTIVE COMMUNICATION
Moderators: Gitit Tomer, MD, Children's Hospital at Montefiore and Kimberly Chien, MD

“We need to talk….”: Strategies for difficult conversations
Binita Kamath, MD, MBBChir, MRCP,  The Hospital for Sick Children
Objectives:
  • To identify, anticipate and prepare for a difficult conversation
  • To consider strategies that will help navigate a difficult conversation
  • To raise awareness of common pitfalls in difficult conversations
Binita Kamath
(Adobe PDF File)
Heart over mind: EQ vs IQ
Rina Sanghavi, MD, Children's Medical Center of Dallas
Objectives:
  • Understand what emotional intelligence is and how it differs from IQ
  • Understand the importance of EQ in developing leadership skills
  • Tools for evaluating your EQ
  • Tools for increasing your EQ
Rina Sanghavi
(Adobe PDF File)
Communicate with the opposition: Conflict resolution
Mitchell B Cohen, MD, UAB/Children's of Alabama
Objectives:
  • Appreciate that the desire to preserve artificial harmony stifles the occurrence of productive, ideological conflict
  • Identify several types of conflict
  • Obtain practical skills in Conflict Resolution
Mitchell B Cohen
(Adobe PDF File)